Interview and workshop technique, handling vague or conflicting input, and separating want from need.
3 questions in Business Analysis.
Agreement on wording is not agreement on meaning, so stop re-reading the text and test it with concrete examples that force a different answer from each reading. Attack the words that hide ambiguity, use real data rather than hypotheticals, and record the resolution as examples instead of a rewritten sentence.
Treat the churn as a symptom and work out which cause you have, because a stakeholder still discovering their own requirements needs concrete artefacts to react to, an unrecorded decision needs a written log, and a proxy who cannot decide needs replacing with someone who can.
Do not arbitrate between the stated requirements; trace each back to the business objective behind it, because most contradictions dissolve at that level, and escalate the genuine ones as a documented decision for a named owner rather than deciding yourself.