mediumScenarioCase StudyMidSeniorLead
Half your applicants abandon onboarding before they finish. How do you fix that without lowering identity assurance?
5 min readUpdated 2026-08-15
Answer
Short answer
Separate abandonment from rejection per step and per segment, reorder the journey so cheap checks precede expensive ones, reuse evidence the applicant has already given, make sessions resumable and referrals visible, and hold the assurance level fixed while you change the route to it.
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Likely follow-ups
- You raise the acceptance threshold on your face-match vendor and conversion improves. What would you look at before shipping it?
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