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mediumScenarioBehaviouralMidSeniorLead

The product owner is unreachable and the team needs a rule decided today to ship on Friday. What do you do?

6 min readUpdated 2026-08-15Target archetype: Enterprise Captive, Product Startup

Answer

Short answer

Sort the decision by reversibility rather than by who is senior enough to make it.Decide the reversible ones yourself in writing, build the cheapest option that keeps both answers available where you can, and record an assumption with an owner and a deadline rather than a silent guess.

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Likely follow-ups

  • You made the call and the product owner disagrees on Monday, after it shipped. What do you do?
  • How would your answer change if the rule affected how much money a customer is charged?
  • What would you put in place so that this is not a crisis the next three times it happens?
  • Where do you draw the line between deciding and stopping the work?

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